IMPORTANT!
YOU MUST READ THIS PAGE BEFORE YOU USE THE PRODUCT!

Monday to Friday: 10am to 6pm
Saturday: CLOSED , Sunday: CLOSED

This is the only department that will be able to help you with any enquiries. Message WHATSAPP ONLY!

Be Careful

Use a Mirror

Give it Time

Do Not Panic

FREE 30 DAY MANUFACTURERS ALTERATIONS WARRANTY

We offer a FREE 30 DAY manufacturer’s alteration warranty with each product. This is activated on the day the Clip ins are delivered to you.

Under this warranty we offer FREE UNLIMITED ALTERATIONS to ensure the product fits the customers correctly. It is the customers responsibility to contact the Alterations team on WHATSAPP MESSAGE this number is provided on the AFTERCARE BOOKLET YOU RECEIVE  WITH THE CLIP IN VENEERS  between 10am – 6 pm Monday to Friday with the photos requested below. We need 2 photos sending to us on WHATSAPP only first so we can see what you can see. Then we can help you further.

  1. Close up photo of your natural teeth showing all your teeth and gum line.
  2. Close up photo of the Clip ins in showing all the Clip ins and the gum line.

The customer MUST message the ALTERATIONS TEAM on this WhatsApp number within the first 30 days of receiving the Clip ins to activate the 30 day manufacturers warranty.

If there is no contact within 30 days from the customer, the alterations warranty will become invalid. The customer WILL KNOW once they try the product in if any of the following needs altering.

Alterations are not faults; these can include but not be exclusive to the Clip ins being:

*CLIP INS CAN BE ALTERED EASILY; IT IS THE CUSTOMERS RESPONSIBILITY TO CONTACT NEED THAT SMILE IF THE CLIP INS ARE CAUSING ANY PAIN TO THE CUSTOMER OR ANY ALTERATIONS ARE REQUIRED.

IF FOR ANY REASON YOU CAN’T CONTACT THE WHATSAPP TEAM WITHIN THE FIRST 30 DAYS OF RECEIVING THE CLIP INS WITH THE INFORMATION AND PHOTOS REQUIRED, YOU MUST EMAIL [email protected].

PLEASE ADVISE WHEN YOUR PHOTOS AND INFORMATION CAN BE PROVIDED AND A MANAGER CAN REVIEW THIS AND POSSIBLY OFFER AN EXTENSION OF YOUR 30 DAYS MANUFACTURERS WARRANTY.

FREE 6 MONTH WARRANTY FOR REPAIR

We offer a FREE 6 MONTH warranty for Repair.

This 6 MONTH warranty starts the day after the 30 day manufacturers warranty ends. It is in the customers best interest to get any alterations resolved within the first 30 days of receiving the Clip ins, to then benefit from a full 6 MONTH repair warranty.

Please refer to the terms and conditions for full warranty details.

What you ARE covered under:

What you are NOT covered under:

All we ask is for you to pay to send the Clip ins back, well packed with a note inside with your details on. YOU MUST USE A ROYAL MAIL SIGNED OR TRACKED SERVICE FOR YOUR RETURN DELIVERY. YOU MUST KEEP THE TRACKING RECEIPT – It is your responsibility to get the product back to us safely, we can’t replace or repair a product we don’t receive.

FITTINGS

When you first try your Clip ins in be careful putting it in your mouth! We recommend you do this in front of a mirror so you can get used to popping it in and out.

To remove your Clip ins unhook them with your fingers at the back of your mouth.

*It may take you a short time to get used to the product EVERYONE IS DIFFERENT and EVERYONE HAS DIFFERENT TEETH. You can’t compare one customer experience to another.

It is safe to eat soft foods ONLY and drink with them in but the product will last longer if this is avoided. If you have several missing natural teeth we advise you not to eat in your Clip ins.

If you have received upper and lowers, please try the uppers first for at least a week around the house to get use to them, then try both together. It will take you time to get use to them as your mouth is very sensitive. Don’t expect to get use to them straight away!

If you have difficulty fitting the Clip ins DO NOT PANIC! If you still have a lisp after 48-72 hours the product needs tightening or if the product is causing ANY PAIN it’s the customers responsibility to NOT WEAR the product and to contact us please contact us ASAP.

GENERAL CARE & CLEANING

DO NOT use any toothbrush, toothpaste, or ear buds or any other type of brush whatsoever. (This will make your warranty invalid).

A 5 minute soak in Milton tables with warm water is recommended 5 times a week.

Do not use any product that contains bleach. When not being worn please keep them safely in the box provided or a suitable container. We advise the veneers are not to be worn when sleeping or any form of physical exercise.

*** KEEP AWAY FROM CHILDREN AND PETS***